Frequently Asked Questions

We offer a variety of shipping options to meet your needs. For domestic orders, you can choose between standard shipping (3-7 business days) and express shipping (1-3 business days). International shipping is also available, with delivery times varying based on destination. All orders are processed within 1-2 business days. You will receive a tracking number via email once your order has shipped.

We want you to be completely satisfied with your Olivenia purchase. If for any reason you are not, we accept returns of unopened and unused products within 30 days of the purchase date for a full refund or exchange. Please note that return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect. For detailed instructions on how to initiate a return, please visit our Terms & Conditions page.

Many of Olivenia's products are formulated to be vegan-friendly, meaning they do not contain any animal-derived ingredients. We are committed to providing ethical and sustainable options for our customers. To check if a specific product meets your dietary preferences, please refer to the detailed ingredient list on each product page or filter our Shop by 'vegan' where available.

Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the status and estimated delivery date of your package. If you haven't received a tracking email within 2 business days of placing your order, please check your spam folder or contact our customer support team.

Olivenia accepts all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through PayPal. All transactions are encrypted and secure to ensure your personal information is protected.

Yes, Olivenia proudly offers international shipping to many countries worldwide. Shipping costs and delivery times will vary depending on your location and the chosen shipping method during checkout. Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country, which are the responsibility of the recipient.

Choosing the right health and beauty products can be a personalized journey. We recommend reviewing the detailed product descriptions, ingredient lists, and usage instructions available on each product page. Consider your specific health goals, skin type, or dietary needs. If you need further assistance, our team of experts is available to provide personalized recommendations. Feel free to contact us with your questions!